Complaint Procedure
If you wish to make a complaint, please contact us by email at sales@rotoblinds.co.uk. When submitting a complaint, please provide your order number, your full name, the proof of purchase number (VAT invoice), and a detailed description of the issue.
If your product is found to be defective, it will be collected by our courier partner, DPD. The courier will contact you in advance to arrange collection at your specified address. After collection, we will forward the product to the manufacturer for assessment. All costs associated with a justified complaint will be covered by RotoBlinds.co.uk.
Please ensure the defective product is handed over to the courier for return to RotoBlinds.co.uk. If collection is not possible due to lack of cooperation from the customer, we reserve the right to withhold shipment of any replacement product.
Right to Withdraw from the Agreement
Under UK law, customers have the right to return products without giving a reason, by withdrawing from the agreement within 14 days of receiving the goods, except for products made to individual order.
Please note: At RotoBlinds.co.uk, all Roto blinds are manufactured to your individual specifications by Roto Frank. As such, these are custom-made products and are non-returnable unless defective or not as described. Please note that, as returns are not possible, any UK import VAT paid to the carrier (DPD) is also non-refundable.
Please note that, as returns are not possible, any UK import VAT paid to the carrier (DPD) is also non-refundable.