This Privacy Policy describes how Arttel (referred to as “the Company”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use the RotoBlinds.co.uk website (“Website”). We are committed to safeguarding your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.
What personal data do we collect?
We may collect and process the following personal data:
- Full name
- Billing and delivery address
- Telephone number
- Email address
- Payment details
- Order history and account information
- Any other information you provide when contacting us
How do we use your personal data?
We use your personal data for the following purposes:
- To process and fulfil your orders and provide customer service
- To manage your account and deliver our services
- To communicate with you about your orders, account, or queries
- With your consent, to send you marketing communications about our products, offers, or news (you can opt out at any time)
- To comply with our legal and regulatory obligations
- To improve our website and services through analytics and cookies (see our Cookie Policy)
Lawful basis for processing
We process your personal data only when we have a lawful basis to do so, including:
- Performance of a contract (to process your orders and provide our services)
- Your consent (for marketing communications)
- Compliance with legal obligations
- Our legitimate interests (such as improving our services and website security)
How long do we keep your data?
We retain your personal data only as long as necessary for the purposes for which it was collected, to comply with our legal obligations, or until you request deletion of your account or data.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data (“right to be forgotten”)
- Object to or restrict processing of your data in certain circumstances
- Withdraw consent at any time (for marketing or other consent-based processing)
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise your rights or for any privacy-related queries, please contact us at sales@rotoblinds.co.uk.
Cookies and analytics
We use cookies and similar technologies to enhance your experience, analyse website usage, and deliver relevant advertising. For more details and to manage your preferences, please see our Cookie Policy.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment details are processed securely by our trusted payment providers and are not stored on our servers.
Third-party disclosure
We do not sell or share your personal data with third parties except as necessary to process your orders (e.g., delivery companies such as DPD, payment processors) or as required by law. Where we use third-party service providers, we ensure they comply with UK data protection law and only process your data as instructed by us.
Account deletion
If you have created a store account, you may request its deletion at any time. Your account will be deleted immediately or after completion of any outstanding orders. All associated data, including your email address, will be removed from our database. Please note that account restoration is not possible; you will need to create a new account if you wish to use our services again.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact
If you have any questions about this Privacy Policy or how your data is processed, please contact us at sales@rotoblinds.co.uk.
Last updated: 8 June 2025